Frequently Asked Questions (FAQ)

There is no time limit for your visit to the exhibition during opening hours. We recommend allowing about 1.5 hours for your visit. The duration depends on how long you spend looking at each work and whether you wish to read all the available information. Once you leave the exhibition, you will not be able to re-enter.

The exhibition is accessible, and an accessible restroom is also available. We recommend that wheelchair users visit the exhibition with a companion. Our exhibition warmly welcomes all visitors, including those with hearing or visual impairments. However, we would like to point out that the exhibition experience is primarily visual in nature and that numerous information panels are provided for orientation and explanation. We strive to make the content as inclusive as possible to ensure an enriching experience for all guests.

Payment can be made exclusively by card—using a debit card or major credit cards.

Warning: This exhibition may trigger seizures in people with photosensitive epilepsy.

Filming and photography are allowed here! We’d love for you to share your footage with us and others—feel free to use our social media channels to do so.

Our Lost and Found office is located at the information desk in the entrance area of the SPACE DISCOVERY exhibition. If you have lost or found something, we’ll be happy to assist you there. Alternatively, you can also contact us by email at [email protected] .

Strollers are permitted in the exhibition, space permitting. On days with high visitor traffic, strollers may need to be left in the foyer area.

There are lockers available on site that can be used for a fee of 1 euro. There is no coat check.

To provide you with an intense and immersive experience, our exhibition is designed as a dynamic tour. As a result, seating is available only in a few areas and on a limited basis.

Our shop offers a wide variety of souvenirs for sale.

Dogs or other animals are not permitted at the exhibition, unless prior arrangements have been made. This exception applies exclusively to guide dogs or service dogs.